Training Director

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We are seeking developed leaders to support the business by communicating, training, and coaching all employees on Chick-fil-A’s procedures and policies.  The Training Director will oversee the initial and reoccurring training of employees in the continual pursuit of “Operational Excellence” while creating a positive work culture in either the Front or Back of the restaurant.  The Training Director is in constant communication with their Lead Director and with the leadership team.  

Benefits 

Sundays off • Flexible work schedule • Free food • Competitive pay • Opportunity for growth and advancement • Scholarship opportunities | $1000, $2500, $25,000 • 401K match program • Insurance contribution • Paid time off 

Qualifications 

Experience as a leader or a trainer 

Proven ability to lead in team-based, fast-paced environments 

Basic computer competency  

Required skills 

Displays enthusiasm, courtesy, and hospitality by incorporating operational excellence, 2nd mile service, and emotional connections with our guests and employees 

Ability to handle multiple tasks at once while working at a quick, yet efficient, and thorough pace 

Ability to communicate effectively with both guests and team members 

Honors and encourages others to follow the visions and values of the restaurant 

Willingness to step outside of job role to assist in other roles 

Displays patience, a desire to continuously learn, comfort with diversity and emotional intelligence 

Must be an excellent coach, delegator, communicator and team builder 

Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 40 pounds  

Responsibilities 

Demonstrates knowledge of the brand and menu items 

Models and supports clear communication between the front counter and kitchen staffs 

Follows Chick-fil-A’s operational policies and procedures 

Develops employees through a training program and coaching 

Works with the Lead Director to develop the team while creating a positive work culture 

Works with the Lead Director to revise training plan as needed based on needs and efficiency 

Completes recurring training with current employees for continual development and knowledge of the brand 

Tracks and communicates employee development with assessments, evaluations, etc. to the leadership team 

Communicates employee performance and policy/procedure violations to Lead Director 

Complete understanding of key positions in either the front or back of the restaurant 

Takes initiative during non-peak hours to complete side duties 

Troubleshoots minor guest issues 

Maintains a clean and pleasant environment  

Position type 

Full-time pay range (32 hours or more per week): $18 per hour