Pathway

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• What Makes Chick-fil-A Unique?
• Food Safety 101: Importance of Food Safety
• Food Safety 101: Grooming and Food Safety
• Food Safety 101: Food Allergies and Intolerances
• Food Safety 101: Temperature and Time
• Food Safety 101: Illness and Injury
• Food Safety 101: Cleaning, Sanitizing, and Disinfecting
• Food Safety 101: Washing Hands and Wearing Gloves
• Language of Hospitality

 Boards 

• Thawing and Toasting Buns
• Assembling and Holding Chicken Sandwiches and Spicy Chicken Sandwiches
• Assembling Chick-fil-A Grilled Chicken Sandwich and Grilled Chicken Club Sandwich

Breading 

• Breading and Loading Chicken: Filets
• Breading and Loading Chicken: Chick-fil-A Nuggets
• Breading and Loading Chicken: Chick-fil-A Chick-n-Strips
• Marinating and Loading Grilled Chicken: Loading Grilled Chicken

Fries

• Preparing Chick-fil-A Waffle Potato Fries

Nuggets/Strips

• Boxing Chick-fil-A Chick-n-Strips and Chick-fil-A Nuggets

• 2nd Mile Service: Personal, Proactive, & Genuine

Runner

• Mobile and Personal Web Ordering

               *Scroll down to Delivering Meals to Curbside Guests

Order Taking

• Face to Face: Receiving Order
• Face to Face: Closing Gaps in Line

Sequencing

• Face to Face: Outside Payment Station

• 2nd Mile Service: Personal, Proactive, & Genuine

Order Taking

• Face to Face: Receiving Order

Window

• Face to Face: Serving Guests at the Window
• Drive Thru:  Presenting and Closing an Order

Drink Making

• Milkshakes
• Menu Simplification - Serving Frosted Beverages
• Menu Simplification - Serving Iced Coffee

Bagging

• Drive Thru: Fulfilling and Bagging Orders
• Bagging Matrix
• Assembling Food Orders