Chick-fil-A Crocker Park
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Operations Director

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We are seeking developed leaders to support the business by directing, communicating, training, and coaching all employees on achieving and exceeding service and revenue goals.  Directors will oversee employees in the development of business and in the continual pursuit of “Operational Excellence” while creating a positive work culture.  Directors are in constant contact with the leadership team and are responsible for the overall flow of the restaurant.     


Benefits  

Sundays off • Flexible work schedule •  Free food • Competitive pay • Opportunity for growth and advancement • Scholarship opportunities | $1000, $2500, $25,000 • 401K match program • Insurance contribution • Paid time off • Performance- and food safety-based bonuses    


Qualifications  

Experience as a leader  

Proven ability to lead in team-based, fast-paced environments  

Basic computer competency    


Required skills  

Honors and encourages others to follow the visions and values of the restaurant  

Self-motivated leader committed to personal growth  

Self-starter who looks to improve   

Team-oriented, adaptable, dependable, and strong work ethic  

Displays enthusiasm, courtesy, and hospitality by incorporating operational excellence, 2nd mile service, and emotional connections with guests and employees  

Ability to communicate effectively with both guests and team members  

Must be an excellent coach, delegator, and team builder  

Willingness to step outside of job role to assist in other roles  

Ability to handle multiple tasks at once while working at a quick, yet efficient, and thorough pace  

Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 40 pounds    


Responsibilities  

Follows Chick-fil-A’s operational policies and procedures 

Demonstrates knowledge of the brand and menu items  

Achieves strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks  

Consistently seeks to improve the restaurant with innovative strategies, procedures, and ideas  

Responsible for inventory and facilities management  

Complete understanding of each key position pertaining to the area under direction  

Leads restaurant under direction of the Owner/Operator  

Assists Owner/Operator with decisions related to employee performance  

Works with leadership team to ensure appropriate daily and restaurant staffing levels 

Identifies and solves ongoing issues related to accuracy, speed of service, and employee or guest issues  

Models and supports clear communication between the front counter and kitchen staffs as well as the leadership team  

Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback  

Takes initiative during non-peak hours to complete side duties  

Maintains a clean and pleasant environment    


Position type  

32-38 hours per week: $22 per hour  

40 hours+ per week:  $25 per hour  

Pay rates are based on employee availability.

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